The Nigeria Civil Aviation Authority (NCAA) has summoned Air Peace to an urgent meeting over a series of “unexplained disruptions” of flights, including complaints from passengers who were allegedly stranded after a flight diversion involving the airline’s London route.
The development was made public on Saturday by NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, in a statement posted on his X (formerly Twitter) handle.
According to him, Air Peace, which is Nigeria’s largest airline, has been directed to appear at the NCAA headquarters on Monday to address the disruptions, particularly complaints from passengers on the airline’s Heathrow-Abuja service.
“Air Peace has been summoned to the NCAA headquarters for an urgent meeting on Monday with regard to a number of unexplained disruptions,” he announced.
Achimugu explained that the most recent incident involved passengers who boarded a flight from London expecting to land in Abuja but were instead diverted and rerouted through multiple airports.
He said, “Complaints were received today from passengers on the Heathrow-Abuja flight who were rerouted via Gatwick-Lagos-Abuja and left stranded in Lagos.”
Some affected passengers reportedly expressed frustration after spending hours in transit without clear communication about the changes to their travel plans. The authority has now confirmed that a formal investigation would be launched into the reported disruptions.
The NCAA spokesman maintained that beyond the flight diversion, the aviation authority had also received reports concerning delayed refunds and unresolved compensation issues.
He stressed that the regulator would not tolerate situations where passengers are abandoned or left without support.
“The above, along with cases of delayed refunds, compensations and first needs, has activated the Consumer Protection Department of the NCAA.
“We will not tolerate any abandonment of paying passengers. While the Authority continues to support domestic carriers, we hold all operators to the strictest standards,” Achimugu warned.
The statement added, “An investigation into these disruptions will be conducted and appropriate action taken as usual.
“The NCAA, as the sole regulatory agency for civil aviation in Nigeria, remains committed to protecting the rights of all stakeholders.”
